One Haus Hospitality

About the Company

We are a luxury lifestyle hospitality group committed to delivering elevated guest experiences through exceptional service, operational excellence, and attention to detail. Our Houston property is dedicated to creating a refined and welcoming environment where guests experience the highest standards of comfort, cleanliness, and hospitality.

About the Role

We are seeking an experienced and hands-on Housekeeping Manager to lead all housekeeping operations for a luxury hotel property in Houston. This department head role is responsible for maintaining exceptional cleanliness standards throughout the property while developing and inspiring a high-performing housekeeping team.

The ideal candidate brings strong operational leadership, luxury hotel experience, and a passion for delivering memorable guest experiences through meticulous attention to detail and team engagement.

Key Responsibilities

Leadership & Team Management

• Lead, inspire, and develop a high-performing housekeeping team including supervisors, room attendants, laundry attendants, and public area staff
• Recruit, train, coach, and mentor team members while fostering a culture of accountability, engagement, and continuous improvement
• Conduct regular performance evaluations and provide ongoing feedback and development support
• Ensure appropriate staffing levels and scheduling based on occupancy and operational needs

Operations & Quality Assurance

• Maintain the highest standards of cleanliness, presentation, and hygiene throughout the hotel
• Conduct regular inspections of guest rooms, suites, public spaces, and back-of-house areas to ensure compliance with luxury hospitality standards
• Implement and uphold Hilton and Curio Collection brand standards, policies, and procedures
• Oversee inventory management, purchasing, and cost controls related to housekeeping supplies, linens, and equipment
• Ensure proper care, maintenance, and usage of housekeeping equipment and hotel assets

Guest Experience

• Champion a guest-first culture focused on comfort, elegance, and attention to detail
• Address guest requests, concerns, and special accommodations promptly and professionally
• Collaborate closely with Front Office and other operational departments to ensure seamless guest experiences

Financial & Administrative Management

• Manage departmental budgets, labor costs, productivity metrics, and operational expenses
• Analyze departmental performance data and implement strategies to improve efficiency and service delivery
• Maintain accurate reporting, documentation, and compliance records

Health, Safety & Compliance

• Ensure compliance with all health, safety, sanitation, and OSHA regulations
• Promote safe work practices and maintain a clean and organized work environment
• Support sustainability initiatives including waste reduction and environmentally responsible operational practices

Qualifications

• Minimum 5–7 years of progressive housekeeping experience within upscale or luxury hotels
• At least 3 years in a housekeeping leadership role overseeing teams of 20+ employees
• Strong understanding of luxury hospitality service standards and hotel operations
• Proven leadership, communication, coaching, and organizational skills
• Financial acumen with experience managing labor costs, budgets, and departmental productivity
• Proficiency with hotel systems such as PEP, Lobby, or similar platforms
• Exceptional attention to detail and commitment to operational excellence
• Flexible schedule availability including weekends and holidays

Preferred Qualifications

• Previous experience within Hilton or Curio Collection properties preferred
• Bilingual or multilingual abilities are a plus
• Certification in housekeeping management or hospitality operations preferred

Benefits

• Competitive compensation package
• Performance-based bonus opportunity
• Comprehensive medical, dental, and vision benefits
• Paid time off and holiday programs
• Career growth opportunities within a luxury hospitality environment
• Collaborative and guest-focused culture

Attributes and Motivations

• Leader – Inspires teams through accountability, professionalism, and example
• Detail-Oriented – Maintains exceptional standards across all areas of the property
• Guest-Focused – Passionate about creating memorable hospitality experiences
• Team Player – Collaborates effectively across departments
• Dedicated – Committed to operational excellence, integrity, and service quality